Job Description
We’re on the hunt for a valiant CurseForge Content Moderator to join our team and help keep our modding platform safe, engaging, user-friendly, and fun.
As our Moderation Maestro, you’ll take on a variety of responsibilities, from ensuring the quality of content across the platform to assisting creators with questions and improving the overall user experience.
So, if you’re a champion of content quality, a strong communicator with excellent problem-solving skills, and an avid gamer at heart, join our quest and help shape the future of modding.
This role is open to candidates who are eligible to work in the UK.
Responsibilities
- Ensure the CurseForge project library maintains high standards of quality, appropriateness, and safety
- Review, approve, reject, or provide feedback on mods and add-ons in accordance with content, EULA, and ToS policies
- Prepare daily and weekly reports while maintaining open communication with our HQ team
- Collaborate with Support, R&D, QA, and other teams to address daily operational challenges
- Respond to creator inquiries across multiple communication channels
- Proactively improve front-end and back-end project upload processes
- Create support guides and how-to articles for creators
- Forge a lasting alliance between mighty orcs and puny humans
Requirements
- Eligibility to work in the UK
- At least 1 year of experience in user support
- Availability to work Tuesday through Saturday
- Strong communication skills, patience, and a can-do attitude
- Ability to work independently, with strong organizational, prioritization, and time management skills
- Proven analytical and problem-solving abilities, with excellent attention to detail
- Strong troubleshooting and multitasking skills
- Native-level proficiency in written and spoken English
- Demonstrated accountability and ownership, with a track record of independently driving projects to completion
- Proven decision-making skills, with the ability to apply policies, consider business context, and exercise sound judgment
Bonus points:
- Previous experience in a technology environment or software company
- Solid understanding of different file types and folder structures
- Knowledge of scripting languages such as Java, Lua, or others
- A Minecraft player
