Job Description

Are you at the beginning of your professional journey and looking to build a career in the digital world? We are currently seeking motivated, detail-oriented individuals with 0–2 years of experience in customer support.

Office Location: Bucharest, Pipera, Sector 2

Work location: full time on site

Work schedule: full coverage over 24 h / 7 days a week; 4 shifts

Collaboration Type: Individual Labor Contract

Please note that only candidates based in Romania will be taken into consideration.

Tasks

• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
• This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.

Requirements

Minimum qualifications

• Any Graduate (PG an added advantage)
• Freshers are eligible
• Fluent in Read/Write in English & second language (French, Italian or Dutch)

Preferred qualifications

• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work)

Benefits

• Attractive salary.
• Stable job offers - employment contract.
• Work in a multicultural environment;
• Various trainings (initiating, soft skills).
• Possibility of development;
• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).