Job Description

The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.

Location: Tower 1, TimesCity, Minh Khai, Hai Ba Trung, Hanoi

Working hour:

• Operating hours: Monday through Sunday.
• Work in a maximum of 40 hours per week (5 shift/week with 9am - 6pm).
• Availability on weekends, holidays.

Responsibilities

• Review all user-generated content on your platform, including text chats, images, videos, and comments.

• Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.

• Manages content safety for short-video products to ensure compliance with legal standards.

• Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.

• Manages and addresses inappropriate content reports, applies company policy.

• Coordinate with supervisors to deal with contents violating community guidelines and update operations standards

• Perform audit of contents received for sharing on social media uploads

• Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials

• Review and update content on popular social media platforms

• As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self-management skills are needed to manage unique risks at a fast-paced environment within the industry.

Key Skills and Experience

• Vocational Certificate or Higher in any field

• Enjoys spending time watching social media feed (is an advantage)

• Capable of withstanding potentially sensitive contents

• Strong verbal and written communication skills (B2 proficiency)

• New graduates are welcome to apply

• Able to start immediately is an advantage

Why Join Gear Inc.?

1. Salary and Benefits

• Attractive salary;
• Attractive bonus, benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check;
• Summer vacation;
• Paid leave (12 days/year).

2. Working Environment

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Free drinks (coffee, tea, etc.)
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5;