Location: Richmond, BC
Job Type: Full Time
Content Marketing - Social Media Specialist
The Social Media Specialist is responsible for developing content for a wide range of subjects and conceptualizing tactics to increase audience engagement and measurable sales growth. The role is also the voice of London Drugs in social media channels, actively engaging followers and shoppers in a dialogue to transform visitors into life-long customers and advocates for the brand.
This role will collaborate with marketing, merchandising and customer care teams to ensure that content is consistent with brand and messaging.
The Social Media Specialist will research and develop inspiring content for multiple social media channels including but not limited to: Facebook, Instagram, YouTube, Tik Tok, and Pinterest). This role requires an ability to communicate strongly and effectively with internal and external stakeholders.
What You'll Do
- Research and provide recommendations regarding best practices for content for our social channels.
- Lead the planning, development, and execution of content for channels overseeing the following processes:
- Develop initiatives to increase engagement rates, reach, and followers.
- Development of creative briefs for designers and various content creators (internal and external).
- Pitching and presenting ideas and concepts to senior team members.
- Building and maintaining an editorial calendar with team members.
- Creating and organizing all social media assets.
- Working in tandem with the media team to ensure content objectives align.
- Create beneficial content not currently created by agencies or 3rd parties.
- Leading collaboration sessions with internal partners and agencies.
- Work closely in a cross-functional marketing department for the timely execution of all social media plans, including Creative, Media, PR, Merchandising and Retail Operations.
- Manage moderation and collaborate with customer care and online sales to address social/blog comments, complaints, and inquiries.
- Measure and report monthly on engagement and other content metrics.
- Ensure online icons, bios and banners are up to date with the most relevant campaign promotion and brand information.
- Regularly publish stories and ensure highlights are always updated.
- Coordinate and attend events; both live streaming and preplanned; must be able to go to locations to create content as needed.
- Support questions and enforce guidelines to store-level social media accounts.
What You Bring
- 1-2 years creating and managing significant social communities is an asset.
- Experience managing brand accounts across all major social media platforms (Instagram, Facebook, TikTok, YouTube and Pinterest are all key).
- Experience using social media management software for managing content scheduling, handling interactions in real-time and measuring performance.
- Social savvy and advanced understanding of the impact of social media, staying on top of current trends and understanding when it’s applicable to the brand.
- Strong command of Adobe Creative Suite and Canva to create graphics to create engaging posts, edit and enhance posts, and create reels is a strongly desired asset.
- Experience working with external content creators, influencers, designers, photographers and videographers.
- Understand social media growth tactics per channel including best practices for community engagement.
- Ability to provide recommendations for feed improvement and creating engaging stories when applicable without supervision or probing is a valued asset.
- Interest to support the team in general content creation including content briefs, blog content, and photo or video assets outside of social is an added bonus.
- Excellent communication skills, both written and verbal.
- Outstanding writing and editing skills to create compelling copy that reflects the company’s brand voice and encourages action.
- Ability to prioritize and manage multiple projects at once while respecting associated deadlines.
Starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge, and education.
We offer advancement opportunities through our promote-from-within policies, as well as the following comprehensive benefits program:
- Comprehensive medical, dental, prescription drug, and vision coverage
- Employee Discount Program
- Employee Recognition Program
- Company-matched RRSPs
- Ongoing training and development
- Employee Family Assistance Program
- Community involvement opportunities
This position is primarily office-based, with the opportunity for hybrid-remote work following onboarding.
If you’re a creative, detail-oriented professional who enjoys building engaging digital experiences, we’d love to hear from you.
Apply Now!
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.
London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.
We are committed to making a positive impact on the world and the communities we operate in. From responsible sourcing, packaging take-back and in-store recycling centres, we invest in making our practices more environmentally sound and continue to look for better, greener ways to do business.
We believe our employees are our greatest asset, and we are committed to fostering a vibrant and inclusive workplace where every team member can thrive. Our supportive culture encourages creativity and collaboration, allowing you to make a meaningful impact on our customers' experiences. Together, we celebrate diversity, innovation, and a shared passion for delivering exceptional service, making London Drugs not just a place to work, but a place to grow and succeed.
