Job Description

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Contents Manager . In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

The Contents Manager is responsible for leading the contents division and ensuring contents projects are scoped, documented, processed, stored, and completed safely, efficiently, and profitably. This position leads the Contents Supervisors and is accountable for team capacity, productivity, inventory control, clean-room performance, storage management, project execution, and the customer experience.

Responsibilities:

· Lead, train, develop, and hold accountable Contents Supervisors and contents production staff.

· Manage contents staffing, scheduling, workload, and production capacity to meet current and anticipated project demand.

· Oversee contents scoping and establish appropriate labor, equipment, cleaning, packing, moving, and storage requirements.

· Ensure accurate inventory and documentation of customer contents using iCat and established company procedures.

· Oversee pack-outs, transportation, cleaning, deodorization, storage, and pack-backs to ensure efficient and professional execution.

· Manage clean-room workflow and productivity to maximize throughput, labor efficiency, and quality.

· Maintain organized, secure, and properly documented contents storage and inventory locations.

· Monitor labor, materials, equipment, storage, and other job costs to achieve established contents gross-profit expectations.

· Ensure proper handling, packing, protection, movement, and transportation of customer property to minimize damage or loss.

· Maintain strong communication with customers and internal operations teams throughout the contents process.

· Ensure contents operations comply with company safety, documentation, quality, and customer-service standards.

Employee’s compensation is as follows.

Base Pay: Your base compensation will be $ 25.00/ HR. You will be paid bi-weekly in accordance with our policy stated in the employee handbook.

Quarterly Incentive:

An incentive of 1% of the TCR contents service line’s Gross Profit will be earned when contents gross profit is at or above 60% gross profit for the quarter. Contents revenue must be within 90% of quarterly revenue budget to be eligible.

Payment Schedule:

Quarterly incentives are paid on the second payroll of the month following the end of the quarter.

All payments hereunder will be made less applicable withholdings and deductions.

Vacation Time: Vacation Time will be issued as outlined in the Employee Handbook

Benefits: You will be eligible for the following benefits upon hire:

1. Medical/ Dental/ Vision/ EAP Insurance – 50% of employee only cost paid by employer
2. Company paid life insurance and long-term disability insurance
3. All optional benefits currently available or available in the future at employee’s cost
4. Paid Holidays after 90 days
5. 401(k)with company match after 1 year

Additional benefits are available as outlined in the company handbook.

Miscellaneous: You will be provided with the following to be used for business related tasks:

1. Laptop, Cell phone, and IPad
2. Company Credit Card

Qualifications:

• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, sitting, climbing,
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Compensation: $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.