Job Description

E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.

TikTok Shop's content ecosystem operates at a scale where policy decisions directly shape the experience of millions of sellers, creators, and buyers. As a Content Governance Strategy Program Manager Graduate, you will be responsible for designing and operationalizing content standards that protect platform integrity and support commercial growth. This is a role at the intersection of policy, product, and enforcement - you will not just implement existing frameworks but build and refine the structures that determine how content risk is identified, prioritized, and acted upon across global markets.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.

Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

• Identify and analyze platform content risk trends, establish risk prioritization, and translate insights into actionable policy responses.
• Oversee policy implementation for e-commerce, ensuring operational readiness across moderation, product, and business teams. Drive alignment of policy standards across regional markets, balancing global consistency with regulations and cultural context.
• Continuously evaluate existing policies, identify gaps and edge cases, and lead execution of optimization plans.
• Design enforcement frameworks (including severity tiering, escalation paths, and moderator tools) to ensure consistent and proportionate compliance. Build core content quality standards focused on integrity, trust, and quality.

Minimum Qualification(s):

• Individuals who are completing or have recently completed a Master’s degree.
• Strong interest in content policy, Trust & Safety, e-commerce integrity, or social media platform governance.
• Working experience or practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety and related fields will be prioritized.
• Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams to build and launch plans.
• Comfortable working with data to identify trends, support policy decisions, and improve processes.
• Willingness to travel when needed and work across timezones.

Preferred Qualification(s):

• Familiarity with e-commerce compliance and ecosystem management – as well as strategic business sensitivity – will be advantageous.
• Familiarity with the e-commerce content ecosystem and/or social media content landscape will be advantageous.