Job Description

Are you ready to help shape the future of our online customer experience?

We're looking for Content Enrichment Coordinators to join our Commercial Operations team. This is a great opportunity for someone who enjoys working with digital content, using information, and using AI tools to improve the online shopping experience.

Working alongside Trading, Digital and our supplier partners, you'll identify opportunities to enhance product content, using performance insights, customer feedback and emerging technologies to deliver richer, more engaging product experiences that drive commercial results.

If you're comfortable working with data, enjoy problem-solving, and are interested in how AI can be used to improve online content and sales, this could be a great opportunity to develop your career.

What's in it for you?

• 28 days' holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Responsibilities

• Use website data and performance reports to identify ways to improve product information online.
• Update and improve product descriptions using AI, ensuring content is clear, accurate and easy for customers to find online.
• Source and manage product images, videos and other digital content to make product pages more engaging.
• Use AI and new technology to improve content quality and make processes more efficient.
• Track the success of content updates and use results to make ongoing improvements.
• Work collaboratively with Trading, Digital, Vendors and other stakeholders to identify content enhancement opportunities that support commercial objectives.
• Ensure all product information is accurate, consistent and aligned with company standards.
• Build strong relationships with colleagues and external partners to deliver high-quality content.

Qualifications

• Able to understand reports and data to identify what content is performing well and what could be improved.
• Good eye for detail when reviewing product data, copy and images, with an understanding of how visuals can influence customer purchasing decisions.
• Confident communicator who can build relationships and influence people across different teams.
• Uses initiative to identify opportunities, solve problems, and take proactive action to achieve positive outcomes.
• Able to work well under pressure and manage multiple deadlines.

At Screwfix, Your Wellbeing Comes First:

Financial wellbeing

• Wagestream access to track earnings and save
• Access to the Kingfisher Share Scheme
• Colleague support fund
• Exclusive offers and discounts via our Hapi app
• Cycle-to-work scheme and savings on bikes

Every day benefits

• Career progression and development programmes
• Coaching and mentoring to help you thrive
• Access to wellbeing resourcing including PepTalk
• Support networks available

Recruitment Process

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.

Sustainability at Screwfix

We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.

We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.

Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application.

NO AGENCIES PLEASE

#LI-Hybrid