Job Description

Content Designer for Customer Service

Department: Customer Service Operational Excellence

Employment Type: Full Time

Location: Brazil

We’re building a Content Design function from scratch — and we need people who want to be a part of that.

We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Responsibilities

• Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
• Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
• Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
• Help evolve content guidelines and standards.

Qualifications

• 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
• Basic experience with analyzing support tickets or customer journey mapping (CJM).
• Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
• Experience with iterating and improving content based on feedback, research, data.
• Strong cross-functional collaboration skills.
• Excellent English communication and collaboration skills (B2 or higher), Spanish is a plus.

Job Benefits

• Medical, dental, and life insurance coverage;
• Meal allowance;
• Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued;
• Have the opportunity to make a significant impact on the company and the industry as a whole;
• Partially or fully paid additional training courses, including English classes, and regular external and internal training.