Local Peoples is seeking a talented and dedicated Content Designer to join our dynamic team. In this role, you will collaborate closely with our Government clients in the ACT, playing a pivotal role in crafting clear, engaging, and user-centred content. As a Content Designer, you will be integral to shaping the communication strategies that enhance user experiences across a variety of government services.
Applicants will preferably be based in Canberra or Brisbane, however applications from other locations will be considered. Successful applicants located outside of Canberra may be required to travel to Canberra 1-2 times per quarter.
Develop and edit content for system interfaces, websites, and other internal and external digital channels, ensuring clarity, consistency, and engagement.
Use user research, data insights, and service design principles to create content that is cohesive, compelling, and meets both user and organisational requirements.
Work closely with various departments and external partners to align content strategies and maintain consistency across all communication channels.
Collaborate with service designers and subject matter experts (SMEs) to create user-friendly content that supports seamless user interactions.
Test and refine content through user research sessions, focusing on enhancing the user experience and ensuring content effectiveness.
Generate comprehensive content such as operational manuals, policy guides, and digital content, contributing to the enhancement of content guidelines and workflows.
Provide expert advice on content strategy, offering guidance to colleagues and fostering a culture of excellence in communication.
Develop content that empowers users to self-serve and complete tasks efficiently, reducing the need for support.
Minimum of 2 years in a content design or UX writing role with a proven track record in creating digital content that aligns with strategic goals.
Strong experience in conducting content research, testing content experiences, and integrating insights to improve user interaction.
Demonstrated ability to work effectively with diverse teams and external stakeholders in an agile, test-and-learn environment.
Competence in providing strategic content advice and maintaining a consistent tone of voice across user journeys.
Strong organisational abilities, with the capacity to prioritise tasks and meet deadlines in a dynamic environment.
Excellent communication skills with the ability to craft clear, engaging narratives.
Residency and Clearance
Hold a current AGSVA Baseline clearance or be able to obtain one.
Australian Citizen
This role is open to Canberra based applicants.
Who are Local Peoples?
Local Peoples is a strategic research and design studio based in Melbourne and Canberra, specialising in policy, service, and product design and delivery.
Our mission is to co-design healthy, resilient, and resourceful communities. As a certified B-Corporation, we focus on social, environmental, and economic impact.
We create lasting value by co-designing, testing, and iterating on policies, services, products, and places to build a positive future for all Australians. We conduct independent research on education, policy co-design, and inclusive design, and use our community engagement expertise to build communities that improve lives and inclusion for those often left behind.
Our partners include state and local governments, social enterprises, universities, and large commercial organisations. We believe design research, thinking, and delivery can solve complex challenges and create positive change for people and the planet.
We produce Matters Journal, a publication and community of 100K+, which focuses on design-led social innovation and impact.
Why join Local Peoples?
Representative and inclusive - we are dedicated to building an inclusive and accessible workplace for people from diverse backgrounds
Impact driven - work towards achieving real impact for people and the environment
Fantastic culture - driven by a welcoming, supportive and collaborative team environment
Professional support for design excellence- benefit from being a part of one of Australia’s fastest growing design and delivery communities
Flexible working arrangements - including the ability to work remotely
Market rate salaries - attractive remuneration packages in line with the market rate
Flexible employment types - including the option to work as permanent or contracter
Local Peoples Is a strategic design studio.
Local Peoples is a strategic co-design studio, using human-centred design (HCD) to add economic, social and environmental value to organisations.
We apply HCD methods to address Public Sector challenges, delivering value to government clients and citizens at scale. Helping to co-design policy, services and products, both digital and for the real world, our purpose is to design healthy resilient and resourceful communities.
We also publish Matters Journal, a biannual print and weekly digital journal telling exciting stories from the worlds of design, art, tech, food, health and the environment.
As a B Corp-accredited business, it is Local Peoples' commitment to our community and clients to be the change we want to see in the world. We use business as a force for good, for the purpose of improving our world for future generations.
Our clients: State and Federal Government, Melbourne University, Monash University, Deakin University, RMIT University, Pause Fest, Alpha60, Nike, Red Bull, NCD Free, The World Health Organisation, Australian Unity, Assemble Communities, The Department of Health, Football Australia, Tennis Australia.
