Job Description

Job Title: Content Delivery Coordinator JD

Location: BritBox North America - New York Based

Company: BritBox International

Reporting to: Manager, Content Delivery

Contract Type: Full Time / Permanent

Our Mission: Creators & Curators of the Best in British Creativity & Entertainment

Our Vision: To be World leaders in British streaming

Our Purpose: Investing in British Creativity to delight fans with its quality all over the World

About Us

Welcome to BritBox, the ultimate streaming destination for British TV. We bring you an unparalleled collection of thoughtfully curated entertainment, cleverly crafted and brimming with the kind of charm, wit and heart only the Brits could deliver.

Born from the BBC, we’re on a mission to share authentically British stories with audiences across the world. Since our launch in 2017, we've quickly expanded to seven markets including North America, Australia, and the Nordics. We are a small but mighty streamer that punches above our weight, available on every major platform and even shining among the bright lights of Times Square—and we’re just getting started!

Now, here’s where you come in: if you’re passionate about entertainment, thrive in a fast-paced environment, and want to play a meaningful role in our remarkable growth story, this is your chance. Join our team and help us bring the best of British TV to fans everywhere.

Job Purpose:

Working with the Content Delivery Manager and Director, the Content Delivery Coordinator will assist in the scheduling and metadata entry for all content for both our owned and operated platforms and syndication partners. They will also assist in managing video, caption, and image delivery to ensure that all assets go live as scheduled and troubleshoot when problems arise.

Responsibilities:

• Assist the Manager, Content Delivery, in the scheduling of BritBox programming in our online scheduling tool

• Proof scheduling in the BritBox scheduling tool and also on partner sites, Amazon Prime Video, Apple, and Roku

• Keep abreast of any last-minute changes to daily soap-opera content and make sure any version changes properly input and reflected for all platforms

• Conduct publication and quality check for program releases on all platforms

• Collaborate with the Customer Service team to answer any inquiries and troubleshoot any playback or display issues regarding video, captions, images, or metadata

• Assist with the onboarding of new syndication partners, territories, and platforms as the service expands.

• Become an expert in all content delivery workflows to assist in correct content delivery and troubleshoot any issues that arise.

• Support teams with any requests that arise

Skills and Personal Attributes:

• Good understanding of handling content and users

• Excellent Microsoft Excel skills required

• Familiarity with organization and ticketing tools like AirTable and Jira are a plus

• Familiarity with ChatGPT a plus

• Experience using Outlook and Slack is valuable

• General knowledge of British television is a plus

• Extremely organized, with great attention to detail

• Strong ability to multitask

• Strong verbal & written communication skills

• Strong team player with the ability to collaborate with all stakeholders

Qualifications and Experience:

• Bachelor’s Degree, in media a plus

• Experience in TV programming or scheduling or digital media

• Experience with any programming/scheduling tools a plus

• Familiar with Microsoft suite and Adobe creative suite, particularly Photoshop

If NY based role add in the following:
Salary Range: $55k-65k base salary + competitive benefits + bonus potential

Please note that the salary range is intended to give as an indicator of the salaries that could be attributed to the breadth or experience for a given role. All candidates will be measured based on their level of experience.

Our Values

Our BritBox Global Values not only represent our culture but also ensure that we have principles that shape everything we do. Defined by our employees, they are not just words on a page, but the foundation of how we work together, every day.

Our values have been cascaded into specific behaviours, which are embedded into all of our people processes, including hiring, onboarding, performance evaluation and feedback.

We are proud of our values and seek to hire people who resonate with them

This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.