Job Description

About Optibus:

Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit networks, enhancing passenger access, reducing emissions, and improving driver conditions. With offices globally and a team of 350+ employees, Optibus fosters a collaborative culture centered on innovation, determination, and impact. As the first unicorn in public transportation technology, Optibus is driving the modernization of mass transit to make it the preferred choice for cities and passengers alike.

About the position:

We are seeking a highly skilled and motivated Content Creator to join our effort in auditing, revamping, and creating engaging digital content for our educational platforms.

As a member of the Education team, you will be responsible for training and guiding Optibus customers and employees to be fully competent users of the Optibus products.

The ideal candidate will be a team player and an educator at heart, passionate about technology, AI, training and education methodologies. Education team members have a deep desire to fully understand complex concepts, then be able to break them down to present them in a well-structured yet simplified and engaging manner. Content Creators should ideally be able to swiftly change hats and shape-shift to be able to stretch and accommodate to achieve the team goal of creating various deliverables, while adhering to the highest standards in a timely manner.

Responsibilities:

LMS maintenance:

• Ensure freshness of content and make data driven decisions to drive content usage and adoption
• Conduct a comprehensive audit of existing content, clarity, completeness, and consistency.
• Identify training needs and gaps and work towards a mitigation plan.

Content Creation and Management:

• Use the latest software and AI tools to create, edit, and publish high-quality, user-friendly video content, including overviews, tutorials, how-to guides, troubleshooting steps, and feature overviews for our SaaS products.
• Understand target audiences to be able to accommodate the different roles and personas.
• Ensure all content adheres to our brand voice, style guide, and technical accuracy.
• Manage assets on the different platforms and work with stakeholders to ensure content is up to standards

Cross-functional Collaboration:

• Work closely with Product Managers and Engineers to train and educate external and internal users on new features and updates before they are launched.
• Partner with the Customer Support team to identify key pain points and knowledge gaps that can be addressed by improved content and AI routing.
• Work with stakeholders to localize the content and make sure it is up to standards.

Metrics and Improvement:

• Establish and track key performance indicators (KPIs) related to content effectiveness, such as content usage, search success rates, case deflection rates attributable to the AI, and content quality scores.

Requirements

• 3+ years of professional experience as a content creator, education expert, documentation specialist or instructional designer, preferably within a SaaS or technology environment.
• Proven experience planning training and executing structured and dynamic content for different target audiences.
• Exceptional writing, editing, and communication skills with a strong command of grammar and style.
• Proficiency with Knowledge Base/LMS platforms as well as video editing/content creation tools such as Synthesia.
• Demonstrated ability to simplify complex technical concepts for a non-technical audience.
• Fluent English + fluency in at least one of the following languages: Italian, German, and/or Portuguese

Optibus is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. It is our responsibility at Optibus to provide an inclusive and accessible interview experience for all. We will provide reasonable accommodations for all candidates in need of individualised support during the hiring process.

Interview process:

• Initial screening with the Talent Acquisition team.
• Portfolio check
• Initial Assessment with Education Lead.
• Panel Exercise with Education Lead, Senior Customer Support and Education Team Lead, and Training Specialist.
• HR call
• References check
• Offer