Job Description

Work location: Bucharest (Pipera), 2 days/week at the office

Collaboration Type: Individual Labor Contract

Duration: 1 year + possibility of renewal (1 year)

Please note that only candidates based in Romania will be taken into consideration.

Tasks

This role is responsible for owning moderately complex operational processes, collaborating with stakeholders to improve processes, and maintaining accurate documentation. The role implements quality control measures, generates comprehensive reports, and provides recommendations for enhancements.

Responsibilities

• Owns a moderately complex operational process, such as marketing digital content acquisition, data analysis, end-to-end product/service lifecycle management, or marketing analysis reporting.
• Maintains and updates process documentation, including standard operating procedures (SOPs), to ensure accuracy and consistency.
• Implements quality control measures, conducts audits, and monitors key performance indicators (KPIs) to maintain high process standards.
• Generates comprehensive reports on process-structured content and communicates findings and recommendations to management.
• Provides input and recommendations for process enhancements, automation, and optimization to drive efficiency and productivity.
• Addresses and resolves moderately complex operational issues and escalations, ensuring minimal disruption to business operations.
• Focuses on enhancing customer satisfaction by improving processes that directly impact the customer experience.
• Evaluates and recommends technology solutions to enhance operational processes and support digital transformation efforts.
• Develops expertise in relevant areas, stays updated on industry trends, and participates in training and skill development programs.

Requirements

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline, or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field or an advanced degree with little or no work experience.

Benefits

• Health subscription
• Meal Tickets
• Paid leaves: 24 days/year
• Gym preferential subscription
• Instant access to salary via Salarium
• Remote work bonus