Job Description

We are undergoing an exciting period of transformation and are looking for additional contact workers to support us in this process. You will be part of an enthusiastic and friendly team who are passionate about helping children and families when they first come into contact with children’s social care. The roles require excellent skills in communication and building effective relationships with key partners. You will be flexible and be able to at times work under pressure and competing timescales. You will receive good support and supervision. This will be an exciting time to join the service as we further strengthen our partnership approach to working and ensuring that children and families receive a timely, effective and seamless response when they ask for help.

The Service & Team:

Children's and Families Multi-Agency Referral Unit and Early Help Hub are Cornwall’s single point of contact for all children’s safeguarding and early help services.

The Role:

The Contact Worker Role involves working across the Multi Agency Referral Unit(MARU) and Early Help Hub (EHH). The post is varied and challenging, responding to telephone and electronic referrals, requests and enquiries for Children’s Social Care and Early Help Services. Social Care referrals and Early Help Requests are
received from, young people, families; carers; professionals and external agencies
where there is a need to safeguard or support children and families.

The roles require excellent skills in communication and building effective relationships with key partners. You will be flexible and be able to at times work under pressure and competing timescales. You will receive good support and supervision. This will be an exciting time to join the service as we further strengthen our partnership approach to working and ensuring that children and families receive a timely, effective and seamless response when they ask for help.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to a enhanced criminal record disclosure check.

Working Pattern:

This is a full time post (37 hours) Monday-Friday located within New County Hall Truro

What you’ll need to succeed:

Excellent interpersonal & communication skills at all levels,including providing information via the telephone and personal interview techniques

Sound experience of maintaining good quality records and filing systems including the ability to write clear and concise English

Demonstrates awareness and understanding of issues around Safeguarding children and young people and Data Protection

4 GCSEs (A-C) including English or equivalent.

Extensive experience of customer focused roles.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

· a competitive salary.

· a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions

· a generous annual leave entitlement with the potential to purchase additional leave.

· A national award-winning employee health and wellbeing programme

· Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

The full role profile is attached here

For more information or an informal chat about the role please contact Vicki Roberts-Gill/Zoe Bendelow on 01872 324605

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process

Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.