Job Description

Are you passionate about driving operational excellence, ensuring data accuracy, and creating seamless collaboration across supply chain partners? Join Specsavers as our new Contact Lens Coordinator on a 12-month contract and play a key role in ensuring the performance and efficiency of our Northern Europe contact lens operations.

Your role

As our Contact Lens Coordinator, you’ll be at the heart of our outsourced warehouse operations, working closely with our logistics partner to ensure smooth day-to-day performance and continuous improvement.

You will take ownership of performance monitoring, data validation, and operational insights, while acting as the central coordination point across multiple stakeholders – from supply chain teams and demand planning to customer-facing functions.

This role is about turning complex operational data into clear insights, ensuring alignment across teams, and proactively addressing risks to service delivery. It also includes occasional travelling to sites in UK and Sweden.

According to hiring manager Dave Tucker, “the role is key to ensuring we stay in control of our operations while working with external partners. We’re looking for someone who is curious, structured, and confident working with data — someone who can connect the dots across teams and turn insights into action. It’s a great opportunity to make a real impact on service performance across Northern Europe.”

Key responsibilities include:

• Monitor daily, weekly, and monthly performance KPIs (e.g. OTIF, inventory accuracy, lead times, returns)
• Validate and challenge operational data from external partners to ensure accuracy and transparency.
• Analyse trends, identify root causes, and provide actionable insights to improve performance.
• Maintain dashboards and reporting tools to ensure visibility across stakeholders
• Act as the key link between warehouse operations, supply chain teams, demand planning, inbound logistics, and customer-facing team
• Coordinate communication on order flow, inventory availability, and potential service risks.
• Support operational readiness for new products and lifecycle changes.
• Contribute to continuous improvement initiatives focused on service, cost, and efficiency.

Your new team

You’ll join our Contact Lens Fulfilment Team working alongside of our Northern Europe operations setup, working closely with supply chain teams, demand planners, distribution and logistics partners, and customer operations.

We’re a collaborative and fast-moving environment where data, communication, and teamwork are key to delivering strong service levels across markets. You’ll play a central role in connecting teams, enabling visibility, and ensuring alignment across the end-to-end order flow.

What are we looking for?

We are preferably looking for someone who has the following qualifications:

• Experience within supply chain, logistics, warehouse operations, or 3PL environments.
• Strong analytical skills with advanced Excel and experience using Power BI or similar tools.
• Ability to interpret complex data and communicate insights clearly to stakeholders.
• High attention to detail with a focus on accuracy and data integrity.
• Strong stakeholder management and cross-functional collaboration skills.

I’d be nice to that you have the following:

• Experience working across regions or in a multi-market setup
• Familiarity with outsourced logistics operations or external vendor management

As a person, we believe that you are:

• Analytical and structured
• Proactive and solution-oriented
• Detail-oriented and quality-focused
• A strong communicator who builds relationships easily
• Comfortable working across multiple stakeholders and priorities

What awaits you upon joining Specsavers

At Specsavers, you'll get more than just a job. You will join us on a journey to make eye health services easily accessible to everyone.
We offer you an exciting and challenging everyday life and career in a company with success and ambitions. You will also be part of a workplace with a strong, unique family culture and a community that extends beyond a single department.

Joining us, you’ll get:

• Competitive compensation and benefits
• Opportunities for professional and personal development
• A collaborative and international working environment
• A role with real impact on operational performance and customer experience

Is this your next step? Then apply today

To apply, please send us your CV using the button below. We want to respect your time, so including an application letter is optional. Feel free to apply as soon as possible.

Please avoid including any photos or references to your age in your CV. It contributes to a fairer and more unbiased assessment.

We review CV’s and call in for interviews continuously and in standard, our recruitment process consists of a screening, two rounds of interviews including a personality assessment feedback.

If you have any questions regarding the role, then please contact hiring manager Dave Tucker on e-mail: dave.tucker@specsavers.com

Diversity & Inclusion at Specsavers

Specsavers will consider all qualified applicants for employment without regard to race, colour, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other legally protected factor

In line with our commitment to diversity, equity, and inclusion, we integrate these principles into all aspects of our work, from product development to team building.

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