Job Description

Contact Coordinator | 9907 | Permanent Contract| Part-time 18.5 hours per week | £26,403 to £28,142 pro rata per annum | Grade E | County Hall

Norfolk’s Adoption and Kinship Support Team are seeking to recruit a part-time Contact Coordinator.

The Contact Coordinator’s role is an integral element of our Contact Service; working closely and in collaboration with birth relatives and adoptive families alike. The role focuses on; supporting and overseeing Contact Agreements between birth family and adopters; monitoring, facilitating and reviewing letterbox exchanges; and in some cases coordinating face to face contacts.

The Coordinator will often be the first point of contact for the Team, thus managing letterbox enquiries by phone, email, letter and in person will be a key element of the role, as will record keeping and data management.

Due to the nature of this work, this role is 100% office based at County Hall.

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

For a discussion regarding this vacancy please contact Laura Dyson, Team Manager on 01603 306652 or Laura Buckle 01603 306398

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 8 March 2026 at 23:55

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.