ER24 Contact Centre 124 | Rivonia | South Africa
Closing date: 17/07/2026
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 69123
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery.
To oversee and manage daily call centre operations
To ensure a positive a client experience
To manage people in team
ESSENTIAL EDUCATION: Grade 12
DESIRED EDUCATION: Certification in Contact Centre Management
ESSENTIAL MINIMUM EXPERIENCE: 2-years’ experience as a Call Centre Agent
DESIRED EXPERIENCE:
2-years’ experience as a Call Centre Agent
2–3 years’ CC team leader experience
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
Mediclinic Southern Africa is a private hospital group operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multi-disciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently operates 53 private hospitals and five day clinics throughout South Africa and three hospitals in Namibia with more than 8 000 beds in total.
Mediclinic Southern Africa is a wholly owned subsidiary of the international private healthcare group Mediclinic International PLC, listed on the LSE (London Stock Exchange) with a secondary listing on the JSE (Johannesburg Stock Exchange) and the NSX (Namibian Stock Exchange).
Mediclinic International comprises 78 hospitals, five sub-acute hospitals, 13 day case clinics and 21 outpatient clinics. Hirslanden operates 18 hospitals, two day case clinics and three outpatient clinics in Switzerland with more than 1 900 inpatient beds; Mediclinic Southern Africa operates 53 hospitals, five sub-acute hospitals and nine day case clinics with more than 8 500 inpatient beds; and Mediclinic Middle East operates seven hospitals, two day case clinics and 18 outpatient clinics with more than 900 inpatient beds in the United Arab Emirates.
Mediclinic also holds a 29.9% interest in Spire Healthcare Group plc, a leading private healthcare group based in the United Kingdom and listed on the LSE.
