PSO Manila | Pepper Money, Philippines

Contact Centre Specialist

PSO Manila | Pepper Money, Philippines  •  Taguig, PH (Onsite)  •  1 month ago
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Job Description

RESPONSIBILITIES

  • Assist the Customer Service Team through all post settlement phone enquiries
  • Ensure the timely collection and maintenance of delinquent accounts through controlled policy, processes and legislative requirements
  • Ensure customers are provided with the highest level of service within company guidelines
  • Ensure that all functions are completed accurately and within service level agreement
  • Responsible in handling customer enquiries relating to Mortgage and Auto products via tools and systems
  • Ensure the minimization of fraud, credit, and operational losses in the organization to below industry standards

SELECTION CRITERIA

  • Excellent English communication skills both verbal and written
  • Customer service experience in a high-volume environment (retail experience is acceptable)
  • Demonstrated minimum tenure in previous roles (12 to 14 months)
PSO Manila | Pepper Money, Philippines

About PSO Manila | Pepper Money, Philippines

PSO (Manila) Limited Philippine Branch Office or PSO Manila is part of the Pepper Group, a well-established global credit provider across the UK, Ireland, Europe, Asia, and Australia.

PSO Manila is a shared service facility for the Australian and New Zealand residential and consumer lending operations, Pepper Money Limited and employs over 400 Filipino employees.

For more information, please click on the following links:

https://pepper-global.com/

https://www.facebook.com/PSOManila/

Pepper Money Privacy Policy:

https://www.peppermoney.com.au/important-info/privacy-policy

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Taguig, PH
Year Founded
2017
Website
pepperservicing.com.au
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