Job Description

of Role:

At National Pen, we are looking for Inbound Sales Specialists who are motivated, enthusiastic, and sales-oriented self-starters. We are passionate about people and performance excellence and put our customers at the Centre of everything we do. Join our diverse, in-house, team where you will feel valued and inspired to contribute your unique skills and experience.

Responsibilities:

Supports all inbound departments to include Upsell Sales, Inbound Web Sales and Inbound Mail Order Sales.

• Collect and process web, phone, email, and chat sales orders and support needs
• Assist Customer Care with incoming overflow calls when necessary.
• If needed, contact the customer to follow up on any order or service related issue
• Interface with other departments and management to resolve issues
• Track and report backlog to management as/when specified
• Flexibility to work any 8.5 hour shift including weekends and holidays
• Ability to work simultaneously with multiple customers via Chat where/when needed
• Receive Incoming calls and assist with customers queries
• Place outgoing calls as needed
• Any other duties as assigned by management
• Support the business with any and all related issues of the entire inbound department as requested by management.
• Supports all inbound departments to include Customer Care/IBW/IBM/Web Support/Chat as per business needs to include peak season and otherwise as requested by the business.

Required skills and experience:

• High school diploma or
• 4 High School passes (to include English Language and a Math related subject)
• Familiarization with computer applications such as MS Office suite
• Be able to type 40 wpm (minimum)
• Sales/Contact Centre experience is a plus
• Highly motivated to achieve your earning potential.
• Ability to communicate effective using various mediums
• High caliber of execution against targets and tasks

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual will be measured and evaluated weekly on the following criteria: sales revenue, quality, productivity, accuracy and backlog. One must contribute to building a positive team spirit by supporting all efforts to be successful. Good attendance will be required. The requirements listed are representative of the knowledge, skill, and/or ability required.

ADDITIONAL RESPONSIBILITIES Comply with company policies, safety rules and regulations for personal and as pertaining to other employees. Maintain work area, equipment, and supplies in a neat and orderly condition. Report any problems or difficulties to the leadership group. Assist others/perform other duties when time permits or when so instructed.

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First:

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement:

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented:

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity:

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric:

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to, job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members. Our recruiters can share more information about our bonus program, benefits and equity during the hiring process. This job is also eligible for bonus/incentive pay.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - no applicant will be penalized as a result of such a request.