Job Description

We’re always looking for great people to join our Contact Centre team in Fiji.

Whether you enjoy helping customers, thrive in a sales environment or are confident having conversations about payments and account solutions, there could be a place for you at Symbos.

Apply today to join our talent community for upcoming opportunities across Customer Service, Sales and Collections.

Customer Service / CX

Love solving problems and helping people? Our Customer Service roles are about listening, understanding what customers need and finding the right solution. You'll support customers across phone and digital channels while delivering a positive experience. Existing Fiji/Australia role materials emphasise empathy, professionalism, accurate account updates and solution-focused customer conversations.

What you'd be doing:

• Helping customers with a wide range of enquiries
• Turning questions into clear, helpful answers
• Working across systems to get things resolved
• Spotting ways we could do things better
• Thriving in a fast-paced, high-volume environment

What makes someone great at this role:

• Good Communicator – you can listen and educate
• Computer skills – you can navigate multiple computer systems
• Problem solver – you manage the call through to resolution

Sales

If you're confident, curious and enjoy talking to people, Sales could be for you. You'll connect with customers, understand their needs and help them find products or services that are right for them, while working towards individual and team goals.

What you'd be doing:

• Asking the right questions to understand what customers need
• Explaining products and benefits in plain language
• Handling questions and concerns with confidence
• Helping customers choose what works best for them
• Getting sign-ups completed accurately

What makes someone great at this role:

• Curious – able to ask questions and understand needs
• Solutions focused – you link the needs of the customer to the right product
• Motivated by the chase – you thrive on targets

Collections

Collections is about helping customers find a way forward. You'll have important conversations with people about their accounts, understand their circumstances and work with them towards practical payment solutions. Strong communication, negotiation, empathy and judgement are particularly important in these roles

What you'd be doing:

• Connecting with customers who have outstanding balances
• Listening to their situation and finding a way forward that works for them
• Setting up payment plans they can actually manage
• Making sure every outcome is fair and does the right thing by the customer

What makes someone great at this role:

• Comfortable with sensitive conversations
• Naturally empathetic, with a strong sense of fairness
• Able to balance care for the customer with getting the job done

Ready to take the next step?

Click on the apply button and complete an application. The team will reach out to discuss upcoming roles suited to your interests.

Who is Symbos?

Symbos is a growing, people-powered customer experience and business services organisation with more than 30 years of industry experience and 2,000+ employees across Australia, New Zealand, Fiji and the Philippines.

We're transforming customer experiences through innovative, people-centred solutions while creating meaningful opportunities for our people to develop their skills, grow their careers and make an impact. At Symbos, your growth is real, your contribution is recognised and your experience matters every day.

At Symbos, we’re building the future, come build it with us.

At Symbos, we're building teams that reflect the diverse customers and communities we serve. We welcome applications from people with a broad range of backgrounds, experiences and perspectives, and make hiring decisions based on skills, capability, potential and alignment with our values. If you require adjustments at any stage of the recruitment process, please let us know.