HSBC

Contact Centre Representative II

HSBC  •  Guangzhou, CN (Onsite)  •  16 hours ago
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Job Description

Please note this job advertisement is only available in Chinese

在这一职位上,您将:

  • 负责在呼入和/或呼出客户服务中心环境下,处理客户的问题
  • 通过有效的行动和致力于提供最高级别的客户服务,完成量质并重的绩效表现,保证其符合于业务方针和法规要求;
  • 了解所在团队的业务报告及指数,通过提升自身能力协助团队达到业务标准;
  • 能对工作有计划和分序

任职要求:

  • 高效的处理能力,
  • 思路清晰,具备良好数据分析,解读能力
  • 有效的团队和个人沟通,
  • 建立强有力的团队合作,
  • 瞄准工作目标并顺利完成,
  • 良好的英文,粤语,普通话口语和写作能力。

汇丰是平等机会雇主,致力构建珍视和尊重所有雇员、重视各种观点的文化。我们在多元共融的环境中促进持续职业发展、弹性工作并提供成长机会,我们对此深感自豪。我们鼓励所有合资格人士提出申请,无论性别或遗传信息、性向、种族、宗教信仰、社会地位、医疗休假需求、政治背景、身体状况、肤色、国籍、服役状况等因素如何,我们都会基于申请人的才能和与职位的匹配程度作出决定。

***汇丰环球客户服务(广东)有限公司发布***

HSBC

About HSBC

Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.

To view our social media terms and conditions please visit the following webpage: http://www.hsbc.com/social-TandCs

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
London, GB
Year Founded
Unknown
Website
hsbc.com
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