Job Description

Company Description

Love helping people? Make a difference in every conversation.

Are you an experienced Contact Centre Representative who thrives in a fast-paced environment and takes pride in delivering exceptional customer service?

Abano Healthcare is looking for a friendly, confident and customer-focused Contact Centre Representative to join our supportive team at our Brisbane Support Office.

This is an exciting opportunity for someone with previous contact centre or call centre experience who enjoys connecting with people, managing a high volume of enquiries and creating positive experiences for every customer.

If you're a great communicator, a natural problem-solver and passionate about helping others, we'd love to hear from you!

Job Description

About the Role

As a Contact Centre Representative, you'll play an important role as one of the first points of contact for our patients and dental practices. You'll provide professional, friendly and efficient support, helping patients navigate their dental journey while ensuring our practices receive the assistance they need.

Your day-to-day responsibilities will include:

• Managing patient enquiries, appointments and records across phone, email and online channels.
• Assisting with insurance enquiries, payment options and general dental service information.
• Working closely with dental practices and clinical teams to ensure clear communication and a seamless patient experience.
• Responding to patient concerns and complaints with empathy, professionalism and a solutions-focused approach.
• Managing competing priorities while maintaining a high standard of customer service.
• Ensuring patient information is handled accurately and confidentially.

Qualifications

About You

Previous contact centre or call centre experience is essential. We're looking for someone who is confident communicating over the phone, enjoys working with people and can remain calm, organised and professional in a busy environment.

Ideally, you'll bring:

• Previous contact centre or call centre experience is essential.
• Dental industry or healthcare experience – advantageous, but not essential. Full training and support will be provided.
• Excellent communication and interpersonal skills, with a warm and professional approach.
• Strong computer skills and confidence navigating multiple systems, databases and scheduling platforms.
• The ability to multitask, prioritise workloads and manage a high volume of enquiries.
• A positive attitude, strong attention to detail and a genuine passion for helping people.
• A team-focused mindset and the ability to adapt in a changing, fast-paced environment.

Most importantly, you'll bring a customer-first attitude and a genuine commitment to making every interaction a positive one.

Additional Information

Why Join Abano Healthcare?

Abano Healthcare is one of Australasia's leading dental support organisations, supporting an extensive network of dental practices and clinicians across Australia and New Zealand.

When you join our Brisbane Support Office, you'll become part of a collaborative and supportive team that plays an important role in helping our practices deliver quality dental care to their communities.

You'll have the opportunity to:

• Be part of a well-established and growing healthcare organisation.
• Work alongside a friendly and supportive team.
• Develop your knowledge and skills within the dental and healthcare industry.
• Make a meaningful difference to the experience of patients and dental practices every day.

Ready to Take the Next Step?

If you're an experienced contact centre professional looking for your next opportunity, and you're excited about being part of a team that makes a difference, we'd love to hear from you!

Apply today and take the next step in your career with Abano Healthcare.