Are you passionate about delivering outstanding customer experiences? In this dynamic role, youâll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.
Whether responding to enquiries, exploring customer needs, or collaborating across departments, youâll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
174 hours holiday. This includes bank holidays that you will work if rota'd.
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friendsâ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking
You must possess a genuine desire to help the community, be empathetic and attentive to our customerâs needs.
You will have had minimum of a years experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.
The role is computer based so you need to be able to navigate around multiple systems - CRM knowledge would be great, but all training is given.
You are adaptable, confident working across different teams, and comfortable managing a variety of customer interactions, including supporting with complaints and sensitive customer issues in a professional and empathetic manner.
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.
You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements.
In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquires.
This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.
As a Contact Centre Representative, you may be required to work flexibly across different teams within the Contact Centre depending on operational needs. This ensures we maintain a high standard of service across all areas. In addition to core callâhandling duties, you will also support our Customer Relations function, including managing customer enquiries, resolving concerns, and assisting with complaint handling in line with our service standards.
If you are interested in this role please upload your CV and answer a few questions about yourself
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. Youâll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
At Appello, we believe safety should never be compromised. Every day, we help over 400,000 vulnerable people across the UK live safer, more connected lives, with over 50,000 supported by our fully digital telecare solutions.
With over 30 yearsâ experience, weâve pioneered the UKâs first digital call handling platform, the first digital warden call system, and innovative products like our dispersed alarm and analogue-to-digital converterâdesigned to save lives and give peace of mind.
We empower housing providers, local authorities, and individuals to make the switch from analogue to digital telecare simple, seamless, and future-proof. By embracing an end-to-end digital approach, we create systems that are reliable, adaptable, and continuously evolving to meet the needs of those who rely on them most.
Award-winning, trusted, and recognised as leaders in digital telecare, Appello is here to ensure that when it matters most, help is just a call away
Thousands of customers around the country already trust us to offer advice, support and technology when they need us most. Many local authorities, housing associations, ALMOs, charities, care associations, property management companies, developers and individuals rely on our experience and expertise. All this, together with our accreditations, awards and continued high customer satisfaction, is testimony to the integrity, quality and reliability of Appello.
Appello is the new trading name for the merged businesses previously known as Cirrus, CarelineUK and Appello Telehealth.
