Job Description

• Permanent, full-time position

• Excellent staff benefits

• Internationally renowned and global industry-leading company

About FUJIFILM Business Innovation

At FUJIFILM Business Innovation New Zealand (FBNZ), helping Kiwis work smarter isn’t just what we do—it’s who we are. For over 60 years we’ve partnered with businesses of all sizes, tackling challenges head-on and delivering real solutions that make a difference.

Our approach is simple: we solve problems. Whether it’s automating complex workflows, enabling seamless collaboration, or delivering industry-leading cyber security, IT and print solutions, we work side by side with our customers to ensure they’re equipped to succeed. From small enterprises to large corporations, we’ve earned the trust of organisations across New Zealand who depend on us to keep them ahead of the curve.

At FBNZ, you’ll be part of a team that sets the pace for the industry—driving change and shaping the future of how our customers work. If you thrive on solving problems, pushing boundaries, and making an impact, this is the place for you.

About the role

Great opportunity for a high performing individual who enjoys problem-solving, helping others, and working in a fast-paced environment.

Reporting to the Contact Centre Manager, the role of Service Works Controller will be responsible to ensure that Customers and Technicians who are calling receive prompt, effective, and friendly telephone support, priority being placed on resolving calls.

Other duties include:

• Meeting customer expectations for service quality
• Identify priority and urgency for each inquiry and accurately translate information
• Fulfill requests for consumables and parts orders for technicians and customers.
• Adherence to schedule to ensure customer SLA is met and delays are communicated effectively according to priority, effective route, and response time
• Requesting parts from Techs and warehouses around the country
• Logging, assigning & completing service calls as required
• Direct jobs to correct technician for any service call type (Installation, Fault, Resites)

• Escalate fault calls as appropriate

Skills & experience

We are looking for someone who has customer service skills. Along with this, you will also have:

• Previous Contact Centre experience
• Outstanding customer service skills
• Strong communication and active listening skills
• Ability to multitask and prioritize workload
• Professional and friendly telephone manner
• High level of conflict resolution skills

Benefits

• Superannuation contributions (on top of KiwiSaver!)
• Fully funded Southern Cross Health Insurance (Regular Care for you and your family)
• Annual Health & Wellbeing Subsidy
• Generous Long Service Awards
• Birthday Leave and other special leave days

This is an excellent opportunity to work for one of the world's leading technology companies. If you think you’re the right person for this role, please apply online. Applications close on 14 June 2026. Get in touch with us today!

Please note that only applicants with the right to work in New Zealand will be considered for this position!