Inter IKEA Group

Contact Centre Co-worker

Inter IKEA Group  •  Kuwait City, KW (Onsite)  •  2 hours ago
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Job Description

Company description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries - Kuwait, Jordan, and Morocco.

We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job description

  • Ensure the satisfaction of all customers who contact us by identifying their needs and offering simple, effective solutions to their enquiries.
  • Use knowledge of the IKEA range, services we offer, and how our processes work and take responsibility for gathering the specific information from our customers, which will assist our stores to improve our customers’ total shopping experience.
  • Take ownership for resolving customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
  • Maintain an empathetic and understanding approach when customers are angry and upset by their shopping experience to date and remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and we maintain our relationship with them.
  • Take responsibility for up-dating the system with file notes to ensure that colleagues and manager know what has been agreed and can answer further enquiries from customer easily and knowledgably.
  • Listening to customers and anticipating their needs, promoting our products and services in order to improve their home-to-home shopping experience.
  • Understand the impact of service time responses on our customers’ level of satisfaction and work both individually and with colleagues to ensure that we match our agreed service levels.

Qualification

  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and omnichannel retail environment.
  • Good communication skills and the ability to build rapport with the customer
  • Assertive and able to remain calm and controlled when faced with calls from customers under stressful situations
  • Previous customer service experience, ideally in a contact center
  • Computer Literacy with good proficiency and navigation skills
  • Call Center Software knowledge
  • Proven customer-focused mindset.
Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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