Role Title: Contact Centre Clinician (24/7 Call centre rotating roster)
Role Type: Max Term, Full Time (until June 2027 with the potential to extend)
Role Grade: Social Worker (Level 1-2), Counsellor (Level 1-2) or Registered Nurse (Year 2-8)
Department and Location: Alcohol and Drug Contact Centre, St Vincent's Hospital, Darlinghurst
Salary: $76,394.31 - $108,986.24 per annum (pro rata) + super and salary packaging
New FY26/27 wage increase to be announced soon. All approved increases will be backdated to 1 July once implemented.
Welcome to St Vincent’s Hospital Sydney
Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
Founded by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat. As Sydney’s premier and iconic inner-city public hospital, we serve the entire population, providing world-class care to all people, including the most vulnerable in our community. Across our renowned precinct, we feature cutting-edge programs and surgery infrastructure, fostering clinical excellence and professional growth.
Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.
Read on to explore this exciting role and the fantastic perks waiting for you here.
About the Role
Deliver high-quality, person-centred counselling, brief interventions, and bio-psycho-social assessments for people who use alcohol and other drugs, and concerned others, via telephone, webchat and other contact centre modalities, as part of a rotating 24/7 roster (including nights, weekends and public holidays).
Provide health education, harm minimisation advice, and evidence-based support, including advocacy, negotiation or mediation on behalf of callers when required, and coordinate referrals to internal and external service providers to ensure continuity of care.
Liaise with external agencies, represent the service at community events, maintain service directory information, and deliver outreach education relating to drug and alcohol issues to other service providers and community groups.
Maintain accurate, confidential electronic records and data to support continuity of care for repeat callers, meet compliance requirements, and contribute to improved service delivery and population health insights.
Participate in regular supervision, reflective practice, clinical review, training, policy and procedure development, and ongoing professional development to enhance capability and maintain contemporary practice.
Contribute to broader Alcohol and Drug Service priorities, including participation in team meetings, quality improvement initiatives, research activities, and, where required, facilitation of therapeutic group programs as part of multidisciplinary service delivery.
About You
Relevant tertiary qualifications in nursing, counselling, social work, psychology, or a related field, with eligibility for membership of the relevant professional association.
Demonstrated relevant clinical alcohol and drug experience including assessment, brief intervention, and counselling of clients with substance use problems and co-existing mental health issues.
Demonstrated understanding of contemporary approaches to alcohol and drug treatment, including harm reduction, person-centred and strengths-based approaches.
Ability to identify clients’ specific needs and provide the appropriate assessments, interventions, and approaches for an effective solution.
Demonstrated high-level written and verbal communication skills (including via telephone and typing), highly developed interpersonal skills, and a minimum typing speed of 40 WPM.
High-level computer skills, including Microsoft Office, and previous experience with electronic patient record systems.
What we can offer you
Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations
Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Equal opportunity
We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
How to apply
The closing date for applications is 24th August 2026 Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert.
Respectfully, this role is not open to recruitment agencies.
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https /www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
