Job Description

Contact Centre Agent - Sales

About the company

Recoveries Corporation Holdings Pty Limited is a well-established player in the debt collection and insurance claims recovery space, with over 30 years’ experience. With long-tenured clients across the banking, government, insurance, utilities and telco industries, we are well regarded for our focus on innovation, successful credit experiences for our customers and achieving the best outcomes for our clients.

With offices in Australia, New Zealand, South Africa and having established RCL Services as its subsidiary in Fiji, we now have an exciting opportunity for an Contact Centre Agent - Sales to join our Operations Department.

About the role

Key responsibilities:

• Conduct outbound and/or inbound sales activities to acquire new residential and business customers.
• Promote electricity, gas, solar, and other energy-related products and services.
• Explain product features, pricing plans, benefits, and terms and conditions clearly and accurately.
• Convert sales opportunities into confirmed customer acquisitions.
• Meet or exceed individual and team sales targets, KPIs, and quality standards.
• Build rapport and maintain positive relationships with prospective customers.
• Identify customer needs and recommend appropriate energy solutions.
• Handle customer objections professionally and effectively.
• Provide accurate information regarding energy plans, billing, and service options.
• Ensure a positive and professional customer experience throughout the sales process.
• Adhere to Australian energy industry regulations, privacy requirements, and company policies.
• Ensure all sales are conducted ethically and with customer consent.
• Maintain accurate records of customer interactions and sales outcomes.
• Complete all required compliance scripts and disclosures during customer engagements
• Participate in quality assurance reviews and coaching sessions
• Maintain detailed records of customer interactions and follow-up requirements.
• Attend team meetings, training sessions, and coaching activities.

To be successful in this role, you will require:

• Relevant industry experience may be considered in lieu of formal qualifications.
• Previous experience in sales, telesales, customer service, or contact centre environments.
• Strong verbal communication and active listening skills.
• Ability to build rapport and influence customer decisions.
• Results-driven with a strong customer focus.
• Intermediate computer skills and experience using CRM systems.
• Ability to work in a fast-paced and target-driven environment.
• Experience in the Australian energy industry (Added Advantage)
• Experience in outbound sales campaigns. (Added Advantage)
• Knowledge of Australian electricity and gas markets.
• Experience working within a BPO or offshore service delivery environment

At RCL Services we actively celebrate diversity across our workforce and we are committed to providing inclusive and equal employment opportunities to all candidates. We encourage applications from culturally diverse backgrounds; people with disabilities and all members of the LGBTQI+ community.

In addition, you will be considered a role model for the company values.

If you are ready to take the next step in your career, don’t miss this opportunity! To apply, click Apply Now