TFG (The Foschini Group)

Contact Centre Agent: Customer Services

TFG (The Foschini Group)  •  Western Cape, ZA (Onsite)  •  6 hours ago
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Job Description

Responsibilities:

• To provide efficient first-time call contact resolution to customers, while delivering an all-round superior customer experience.
• Support TFG stores and customers with account queries/ transactions.
• Promote retail credit and retention of TFG accounts.
• To ensure compliance to legislation, policies and procedures, aligned to the departmental standards.
• To reduce fraudulent incidents by adhering to Forensic processes.

Qualifications & Experience:

  • Grade 12 (Matric)
  • 1 year Customer Service Experience

Skills:

  • Passionate about people is a must.
  • Target driven and experience focused.
  • Being an ambassador for our brands and offering amazing Customer experience.
  • Exceed Customer expectations by identifying and providing them with the best possible solutions.

Behaviours:
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Effectively building formal and informal relationship networks inside and outside the organization.
  • Building strong customer relationships and delivering customer-centric solutions.
  • Making good and timely decisions that keep the organization moving forward.
  • Anticipating and adopting innovations in business-building digital and technology applications.
  • Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • Making good and timely decisions that keep the organization moving forward.
  • Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Good verbal/ written communication skills and good organisational skills
  • Strong organizational and planning skills
  • The ability to multi-task in a fast-paced environment
  • The ability to work independently
  • The ability to take initiative
  • A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.



TFG (The Foschini Group)

About TFG (The Foschini Group)

TFG holds a diversified portfolio of speciality retail assets across various product categories and consumer segments. The Group has a portfolio of 35 leading retail brands, with over 4600 outlets in 23 countries on five continents, offering customers a variety of speciality products including fashion apparel, jewellery, cosmetics, sporting apparel, electronics, homeware and furniture.

TFG has the largest speciality fashion and lifestyle retail footprint in South Africa and a growing presence in the UK and Australia.

With its vision to create the most remarkable omnichannel experiences for its customers, TFG has launched Bash, a lifestyle e-commerce offering, where the Group’s sought-after retail brands and loyal customers come together seamlessly in one virtual platform.

Visit us at www.tfglimited.co.za

Industry
Retail & Ecommerce
Company Size
10,000+ employees
Headquarters
Cape Town, ZA
Year Founded
Unknown
Website
tfglimited.co.za
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