C-Care is currently looking for a Contact Centre Agent to be based at C-Care Welkin in Moka.
Contact Centre Agent
Reporting to the Contact Centre Operations Manager, the selected candidate will be responsible for receiving and managing incoming calls, medical appointment booking, and providing clear and compassionate guidance to callers in distress.
What you will be doing?
Manage incoming calls across all communication channels, ensuring prompt and professional responses.
Schedule medical appointments efficiently and accurately in our system.
Direct calls to the appropriate resources, including doctors, secretaries, or other staff members.
Follow up customer calls where applicable.
Acknowledge and record patient complaints.
Record and address patient complaints, ensuring that all concerns are documented and escalated as necessary.
Update patient information in the system, ensuring records are accurate and up to date.
Use available resources to research and resolve caller queries.
What are we looking for?
Minimum Form 3 or Form 4 Candidate must have at least 1 years' working experience in either the hospitality or customer service sector.Sound knowledge of Office tools.Exceptional verbal and written communication skills.Strong analytical skills.Location: Royal Road Moka
C-CARE is a leading healthcare provider in Mauritius and in the region, delivering the most caring medical expertise, always putting our patients first.
C-Care operates the two main private healthcare facilities in Mauritius, namely C-Care Darné and C-Care Wellkin. C-Care also owns and manages C-Care Clinics and C-Lab.
