Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te tika, kia herea ki te pono. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!
Te Tūranga | About the role
As we have multiple vacancies available and the shifts are fixed, it’s important that you only apply for the role if these specific days and times work for you.
This role is a casual role – no fixed rostered shifts for this role but need availability and flexibility to pick up shifts on a weekly basis
As an Advisor: Contact Centre, you are the first point of contact for enquiries received through Council's Contact Centre. You will be providing exceptional customer service to the community, whether it's a kōrero over the phone, responding to emails, or even answering social media enquiries.
Our Contact Centre operates 24 hours, 7 days a week.
There is an initial training period prior to commencing regular hours for this role, training will be approx. 6 weeks, Monday-Friday 8am - 5pm.
Please note attendance to a weekly 1-hour meeting on a Wednesday at 8.00am or 4.00pm is required for this role.
Ngā Pukenga | What you’ll need to succeed
To succeed in this role, you’ll bring:
Tō Tātou Kaunihera | About Tauranga City Council
Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused teams.
Our Contact Centre is a trusted 24/7 hub for community enquiries, known for its responsive customer service and broad council knowledge. The team supports Tauranga communities as well as providing after-hours call centre services for other local authorities.
Joining our Contact Centre means being part of a high-performing team, with different roster patterns to suit your situation, five weeks’ leave, opportunities to pick up extra shifts when available, and access to ongoing development. We are committed to creating a workplace where people feel valued, supported, and encouraged to grow.
You can find out more about working at Tauranga City Council here
Te Tukanga | How to apply
If you’d like to be part of our Contact Centre team, apply today.
To submit your application, please apply online, as we are unable to accept applications via email.
Applications will close Sunday 19th July
We’re committed to building a diverse team that reflects the communities we serve. We welcome applications from people of all backgrounds, including those living with disabilities.
If you need any support or adjustments to take part in our recruitment process, please contact our Talent Acquisition team at recruitment@tauranga.govt.nz
Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.
We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.
Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.
Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.
Auckland Transport, Tātaki Auckland Unlimited, Watercare are independent council-controlled organisations that look after specific council assets or activities on our behalf.
