Job Description

We are seeking a dedicated Contact Centre Representative to join our retail team. The successful candidate will play a crucial role in providing exceptional support to our customers, ensuring their needs are met and actively contributing to NHS’s culture, ensuring all tasks are completed in line with safety and compliance standards.

The role requires strong product knowledge and the ability to effectively communicate this to relevant stakeholders, alongside demonstrated computer and IT skills to support accurate and efficient
operations. Excellent written and verbal communication skills are essential to build effective relationships with team members and customers.

A proven track record of dependability is critical, with the expectation of consistently delivering on commitments, supporting colleagues, and providing high-quality service that contributes to positive outcomes for both NHS team members and customers.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with product information, order status, and returns.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Selection Criteria:

• Proven experience participating and delivering a positive result in the NHS Safety First and Safety Second culture and ability to articulate this
• Have well-rounded product knowledge and ability to articulate how you communicate this to your relevant stakeholders in the NHS business
• Demonstrated level of computer and IT skills
• Excellent Written and Verbal communication skills with the ability to articulate how you have used these at NHS.
• Ability to articulate your proven record on how you have been Dependable to NHS Team Members and NHS customers and what the outcomes were