*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Curious? Join the Insite Journey !
F ull-Time, In Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 317, Training start date Monday, June 1st
Why join Insite? $17 hourly, 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!
Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
Come join the 5x J.D. Power certified program recognized for providing an "An Outstanding Customer Service Experience" for Phone support*!
This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types via voice support. This position will handle customer interactions by delivering a “Best in Class” approach. You will accomplish this by responding quickly on the telephone with intelligence and etiquette.
How you will help us Succeed together:
How you can Stand out:
Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company
*J.D. Power 2026 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit What is a J.D. Power Award?
Equal Opportunity Employer M/F/D/V
Founded in 2007, Insite is a best-in-class management consulting firm specializing in customer experience and contact center management, operational analytics and reporting, technology, quality monitoring, and customized team training.
Our passionate team of Human Operations® experts partners with your team to uncover revenue and cost savings opportunities, eliminate inefficiencies, and improve the end-to-end customer experience. Using a data-backed approach rooted in analytics, we deliver tailored, actionable recommendations—and support implementation to ensure lasting business impact.
Our approach is driven by our belief in the importance of strong partnerships and our passion for empowering clients with customized strategies and ongoing support. By prioritizing enablement over consultation, we help you become more efficient, productive, and proactive. We deliver a sustainable path to significant improvements and unprecedented performance, supporting your long-term development and goals.
Our professional services enable innovation and accelerated success, propelling our clients to the forefront of their industries. Services include:
Customer journey mapping, employee experience strategy, call center outsourcing, vendor selection and management, data analytics, corporate coaching and training, operational transformation, site benchmarking and consulting, AI and technology solutions.
