With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of Contact Center Supervisor in Orlando, Florida.
What you’ll do
The Contact Center Supervisor oversees and coordinates a team of telephone customer support services.
Your job will include
Make necessary changes in staffing based on the day of the week, sales promotions, other anticipated events and Private Branch Exchange (PBX) data.
Review PBX data to monitor the customer experience and subordinate statistics.
Monitor the productivity of customer service representatives and generate required reports.
Monitor individual, team and call center results to identify and address both positive and negative performance trends; ensure that the team meets both revenue goals and performance targets.
Monitor service calls to observe employee demeanor, technical accuracy and conformity to company policies.
Answer questions and recommend corrective services to address customer complaints.
Ensure that team members are fully informed with respect to new products, procedures, customer needs and company-related issues, changes and actions.
Compile work volume statistics to maintain records of customer service requests and complaints, and to meet accounting needs.
Determine work procedures, prepare work schedules and expedite workflow.
Study and standardize procedures to improve team members’ efficiency.
Compile individual employee reports into composite team reports.
Experience & skills you’ll need
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Equity LifeStyle Properties (NYSE: ELS) is the leading operator of Manufactured Home Communities, RV Resorts and Campgrounds in North America. We offer beautiful communities and parks in the most desirable locations, while offering various homes and camping options to meet a wide variety of our customers' needs.
Over the course of nearly 50 years in business, we have carefully grown our portfolio into a network of premier manufactured home communities, RV resorts and campgrounds in the most desirable locations in the country. Today, Equity LifeStyle Properties, Inc. owns or has controlling interest in over 400 communities and resorts in 32 states and British Columbia with more than 145,000 sites.
