DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.
The Contact Center Supervisor will oversee and assist contact center employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This position involves monitoring performance metrics, coaching team members, and implementing best practices to enhance service delivery.
Requirements
High school diploma or equivalent; Bachelor's degree in a related field preferred
Minimum of 2 years experience in a contact center services role
At least 1 year of supervisory or team leader experience
Fluency in at least two languages (including English) required
Strong leadership and motivational skills
Excellent communication and interpersonal skills
Knowledge of interpretation services and relevant industry standards preferred
Ability to manage escalated issues with professionalism
Proficiency in Microsoft Office Suite and experience with contact center software
Benefits
All legal benefits
Medical Insurance (Gastos Medicos Mayores)
Life Insurance
Savings fund
Paid Training
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
