Mellon Albania, part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004.
We are currently looking for a dedicated Contact Center Specialist to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries.
If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence!
About you
You are self-motivated and are someone who shares our commitment to getting the job done. You will be part of a team that enjoys giving support to the customers and has a solution-oriented attitude
Requirements
· University Degree
· Knowledge of English
· PC skills
· Work experience is an advantage
· Excellent communication skills
· Customer Oriented
· The flexibility to work only for the third shift
· Good attitude towards new learning topics
· Knowledge of Electronic Financial Transactions (preferably)
Benefits
· An excellent working environment
· Opportunities for development and promotion
· Continuous training
Mellon Group is a leading multinational company and one of the top Information Technology providers. Over the course of 29 years, Mellon has developed a proven framework by bringing cutting-edge technology to the banking sector with the most complete value proposition. As an organization built on world-class operations, we specialize in Payments, Retail Banking Software and Hardware Solutions, Omni-Channel & Unified Contact Centre Communication, as well as Business Process Management and Personnel Outsourcing Services. By partnering with best-of-class technology leaders, we offer a broad spectrum of tailored end-to-end business solutions and successfully drive lasting value across all industry verticals. Headquartered in Athens, Greece, with 15+ offices across Europe, we serve a broad customer portfolio that includes, among others, major banking and financial institutes, retail, large enterprises and merchants, the public sector et al. We are a trusted business partner enabling our clients to transform their business ecosystems, empowering their digital presence, greatly simplifying and facilitating transactions and interactions with other businesses and their customers.
Headquartered in Athens, Greece, Mellon has over 9,000 employees and is present in 11 countries in the wider region of Central and SE Europe, assisting its customers to optimize their operation and increase their market share, efficiently and cost effectively.
