Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
***** Must live in Nebraska or Iowa ********
Shift Details:
M - F
8am - 5pm
Why Work at Nebraska Medicine?
Be part of something extraordinary at Nebraska Medicine!
Responsible for inbound, outbound and digital patient and physician communications while scheduling patientappointments for multiple ambulatory clinics within the Nebraska Medicine centralized contact center. The schedulingprocess may include complex scheduling of patient appointments, diagnostic services or procedures. Adhere toestablished system guidelines, policies and procedures when scheduling, rescheduling and canceling patientappointment while assisting clinic staff and physicians in meeting the operational goal of providing extraordinary care..
Required Qualifications:
• High school education or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated ability to provide high level of customer service to physicians, patients and other internal/external customers.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
Preferred Qualifications:
• Experience in a healthcare environment with working knowledge of scheduling or registration systems preferred.
• Clinical background in assigned area preferred.
• College coursework in business preferred.
• Medical Assistant or Nursing Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Word and Excel preferred.
• Experience with electronic health records, Epic preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.
Nebraska Medicine, the region’s leading academic health network, serves the Omaha metro and beyond. It offers access to more than 1,400 physicians and over 70 specialty and primary care clinics.
The network's commitment to "Serious Medicine, Extraordinary Care" is upheld by more than 10,000 dedicated employees, and is evident in its two hospitals, Nebraska Medical Center and Bellevue Medical Center, which provide over 800 licensed beds.
Nebraska Medical Center, the state's largest hospital, has been recognized for its excellence by U.S. News & World Report, Becker’s Hospital Review and Forbes.
Together with its research and education partner, University of Nebraska Medical Center (UNMC), Nebraska Medicine strives to transform lives and foster a healthy future for all through top-tier educational programs, groundbreaking research and exceptional patient care.
