We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.
We’re so much more than hotels— we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups
Responsibilities:
Answer all incoming calls in a friendly, energetic, and efficient manner.
Obtain the necessary information from guests to input reservations.
Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
Providing solutions and recommendations
Offering a personalized and customized reservations experience
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
E mails handling for Reservations and Customer service activities
Other related duties could be assigned as needed
The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
Native in Thai (Verbal/Written) and proficiency in English Verbal/Written is necessary.
Effective in following and achieving department sales goals.
Computer literate in Microsoft Window applications required.
Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Flexible working hours.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
• We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities.
• Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
