Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.
Pay Range: (Depending on qualifications and experience)
Work Schedule: TBD
Essential Duties & Responsibilities
Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
Process service connections, disconnections, and transfers.
Assist customers regarding late payments and service restorations due to non-payment.
Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
Provide information about various utility programs and services.
Other duties as assigned.
Minimum Qualifications
High School Diploma or GED.
2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.
Physical Requirements & Work Environment
Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.
Garland is where things are made. Products, careers and opportunities are made here. Friendships that last a lifetime are made here, and generations of families have made this part of Texas their home.
As early as the mid-1800s, settlers began arriving in what is now Garland. The pioneers found the black soil ideal for cotton and the communities of Duck Creek and Embree thrived on that crop. In 1886, two railroad lines built depots in the area. Eventually those two communities combined and became Garland, officially incorporated in 1891.
Garland enjoys a rich history that has shaped it into the thriving metropolitan-area city that offers its residents and businesses a high quality of life, excellent educational and workforce development opportunities, and is enhanced by community leadership and partners. Garland is proud of its affordable and business-friendly climate.
