Principal Responsibilities:
• Working in a contact center environment and handling multiple customer calls from our customers.
• Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
• Listening to customers and establishing their needs in order to offer relevant products, services and solutions.
• Taking ownership to complete necessary research and customer follow up or alternatively directing the customer to the appropriate department for resolution.
• Responsible for achieving individual performance expectations and development whilst maintaining appropriate operational risk control and compliance in all activities.
Requirements:
• Excellent customer-serving manner, communication, and problem-solving skills.
• Ability to apply basic and numerical reasoning when handling customer enquiries.
• Ability to advise, communicate, empathize, resolve conflict, and respond sensitively to clients.
• Ability to acknowledge emotions and handle requests effectively whilst asking appropriate probing questions.
• Positive attitude with willingness to help others.
• Flexibility to work on shift duties (including overnight, weekend and public holidays).
• Candidates must be at least a graduate of Diploma or Degree. Fresh graduates are welcomed to apply!
• Applicants must be a Malaysian citizen.
• Applicants must be willing to work at Kuala Lumpur.
• Applicant must be able to speak in good English
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
