State of Location:
PennsylvaniaIvy Rehab Network is a leading national provider of outpatient orthopedic rehab and the largest pediatric rehab provider in the U.S. We are an entrepreneurial organization that champions clinical and professional growth. We provide exceptional resources, structure, leadership, mentorship, and career advice to our teammates to set them up for success.
At Ivy Rehab, you are not just an employee; you are a valued teammate!
OUR VALUES:
One Ivy – Love what you do – Do the right thing – I belong – GRSD (Get the right stuff done) – Grow – Serve others
Join Ivy Rehab’s dedicated team where you’re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
Supports ourPatient Engagement Center(PEC)and Marketing Departmentindelivering onour mission tohelp promote overall health and well-being We strive to ensure ourphysical therapy patients get access to the care they needIn this role, theContact Center OperationsSpecialist willbe responsible forcollecting,optimizing, and managingvarious processes, technologies, and data used to support bothcallhandling in our Patient Engagement Centerand Marketing initiatives.The Specialistwillidentify,createandadministerprocesses and protocols which serve tooptimizeour relationships with the clinicstaffsincludingfront desk and clinicians.
Core Responsibilities
Collect data used in PECand marketingprocesses andmaintaindata hygiene, perform data migrations, andsegment datato improve efficiency ofprocesses andcampaigns
Assistin theset-up,testing, integration, andmanagement ofthe technology stack that supportsthe PEC andmarketing operations
Connect and synchronize data and workflows between different platforms and systems
Create reports thatinform onprocess andcampaign performance and drive decisionsonmost effective improvements
Interact with local leaders tocompileandmaintainclinic-level data for onboardingtothe PEC
Support the cutover process of clinics moving into the PEC through testing of phone numbersanduploading of data to be served up to PEC Advocates
Collaborate and provide feedback to the marketing, operations,andtechnical teamsas well asclinic staff to implement ongoing improvementsthat enhancethepatientexperience
Perform other duties as assigned.
Qualifications & Skills
High School/GED or equivalent; College degree is preferable
Minimum3-5yearscontact centeroperationsexperiencepreferably in a multi-site organization
Familiarity with marketing automationsoftwareand database maintenance, direct experience with Salesforce a plus
Detail-oriented, self-reliant, and process-driven mindset
Ability to work in a fast-paced environment
Must be technically savvy, withdemonstratedexperience working with multiple systems and apps
Why Choose Ivy?
Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays.
Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
Ivy is a rapidly growing network of best-in-class outpatient physical, occupational, speech and ABA therapy clinics throughout the United States. Founded in 2003, our mission is to inspire and enable people to live life to the fullest.
Our network is made up of a diverse group of brands dedicated to providing patients with the exceptional care, personalized treatment and unparalleled outcomes they deserve. Our ongoing investment in new partners and strategic growth nurtures a commitment to our culture that’s all about our people.
With 670+ clinics and more than 6,000 dedicated team members across 16+ states, we operate as One Ivy, driven by our commitment to deliver unparalleled care to every individual we serve.
