Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
We are looking for potential candidates who are eager to learn and grow to join our young talent team.
Job Posting Location
BangkokThe role is responsible for operating, maintaining, and optimizing Contact Center systems and platforms.
It involves configuring IVR and call flows, managing system changes, and ensuring high system availability.
The engineer monitors performance, troubleshoots incidents, and provides RCA and analytics reports.
The position supports cross functional teams and ensures compliance with security, DR/BCP, and regulatory standards.
Documentation development and coordination with vendors and internal IT teams are key parts of the role.
Qualifications
Recruiter
Kanchisar Dunmai (กัญญ์ชิสา ดันไหม)
Advanced Info Service Public Company Limited (AIS) is the 5G Digital Service Provider with the most spectra to provide service, totalling 1420MHz . The company has the most subscribers in Thailand, counting over 45.7 million in September 2022.
AIS is ready to power Thailand with 5G technology which currently covers 77 provinces through 3 core businesses: mobile phones, high-speed home broadband through AIS Fibre, and Digital Services in 5 aspects of video, the Cloud, digital payments, the Internet of Things (IoT) and services provided jointly with partners. The company is also expanding into AIS eSports and AIS Insurance Service. All of this is to proceed with the vision of becoming a Cognitive Tech-Co, to support a robust digital infrastructure for the country, boost the industrial sector’s competitive potential and upgrade quality of life for all Thais.
