Service Center
CSCS TX
As a Conversion Team Sales Agent,you’llplay a key role in delivering exceptional service and driving sales across our 1,848 locations.You’llengage with prospective and existing customers over the phone,convert from lead to booking appointments,and schedule repairs. Your ability to communicate clearly, negotiate effectively, and handle objections with empathy will ensure every customer feels valued and supported, while maximizing conversion opportunities.
KeyResponsibilities
Respond to inbound calls andinitiateoutbound cold calls to potential and existing customers to meet individual and team sales goals.
Deliver prepared and customized sales scripts to educate, persuade, and convert customers into scheduled estimates or repairs.
Schedule appointmentsand book repair orders while explaining the collision repair process and Caliber’s unique benefits.
Apply strong negotiation and rebuttalaptitudeto overcome objections, close sales, andretaincustomers.
Document all customer interactions and details accurately in line with standard operating procedures.
Resolve customer concerns with professionalism and empathy, escalating when needed.
Proactively follow-up on open assignments and estimates to reduce leakage and improve conversion rates.
Participatein ongoing training to refine skills in sales, negotiation, collision, ADAS, and glass repair knowledge.
Adapt to evolving customer needs and support cross-functional service initiatives asrequired
Skills & Qualifications
Minimum of2yearsincustomer service or sales experience.
Strong communication, problem-solving, and multitasking skills.
Ability toidentifycustomer needs, recommend repairsolutionsand convert leads
Competence with contact center software, Microsoft Office Software preferred
Ability to type 30–40+ WPM and use call center software (ACD experience preferred).
High emotional intelligence and a customer-firstmindset.*
Work Environment & Requirements
Office-based, fast-paced, team-oriented setting with variable noise levels.
Frequent computer and phoneuse;must manage emotionally diverse customer interactions.
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
As one of the nation's largest auto repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as competitive pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace.
