Presbyterian Medical Services

Contact Center Agent II

Presbyterian Medical Services  •  Albuquerque, NM (Onsite)  •  12 days ago
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Job Description

JOB CATEGORY: CALL CENTER / ADMINISTRATION

This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments. Under the direction of the Contact Center Manager, effectively solves customer issues, complaints and inquiries; keeps customer satisfaction at the core of every decision and behavior.

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

  • Must have a minimum of 90 days experience as a PMS Contact Center Agent I.
  • High school diploma or general education degree (GED) required.
  • One year customer service or call/contact center experience.
  • Computer experience required; ability to work with Windows-based programs strongly preferred.
  • Experience in medical billing preferred.
  • Bilingual Spanish / English or Navajo / English preferred.

EOE/AA/M/F/SO/Vet/Disability

Presbyterian Medical Services

About Presbyterian Medical Services

Presbyterian Medical Services (PMS) is the successor to the United Presbyterian Church's Medical Mission work in the Southwest, which began in 1901. In 1969, a New Mexico based 501 (c)(3) nonprofit corporation was formed to ensure continuation of the mission to provide health care services to the underserved communities throughout the Southwest.

All told, we provide services in approximately 100 locations throughout New Mexico. Many of the individuals served by PMS live at or below the federal poverty level. PMS programs are in urban, rural and frontier locations. Some areas have geographical barriers which dramatically impact access to services.

Our primary care services are focused on helping New Mexicans of all ages. Our dental care includes preventive, restorative and some rehabilitative services. Our behavioral health and developmental disability programs enhance lives and enable the pursuit of personal fulfillment. Our integrated service model provides the highest quality of care at every stage of life. Combined with our services for veterans and childhood education, PMS' services strengthen the fabric of our New Mexico communities by offering a strong safety net of care for people of all backgrounds.

PMS is accredited by the Joint Commission, signifying achievement of the highest standard of performance in the industry. Numerous PMS community health centers have achieved recognition from the Joint Commission as Patient-Centered Medical Homes (PCMH). The PCMH is a way of organizing primary care that emphasizes care coordination and communication to transform primary care for maximized health outcomes. We've also received accreditation from the National Association for the Education of Young Children (NAEYC).

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
Santa Fe, New Mexico
Year Founded
1969
Website
pmsnm.org
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