Volkswagen Group

Contact Center Agent (Automotive Service - German Speaker)

Volkswagen Group  •  €22k/yr  •  Palmela, PT (Remote)  •  4 days ago
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Job Description

Annual gross salary range: Min. 15,732€ - Max. 21,598€ (depending on experience).

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project.

Brief Role Description

As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.

Possible Tasks within this Role

  • High School diploma (mandatory)
  • Experience in telephone customer service/call center environment (preferred)
  • German native speaker or C1 Level (written and spoken knowledge - mandatory)
  • Fluency in English (is a plus)
  • Familiarity with automotive industry (is a plus)
  • Experience using help desk software and remote support tools (is a plus)
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Polite and empathic
  • Collaboration and commitment

What we can offer:

  • Competitive Salary and Benefits
  • Opportunity for rapid growth in the company
  • Training according with your path career
  • Collaborative work environment
  • Multicultural teams
  • Proactive support

Ref.: Level B

Volkswagen Group

About Volkswagen Group

The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati.

Our group sells vehicles in 153 countries and operates 114 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business.

Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility

Imprint & Legal: http://vw.de/legal-notice

DAT: http://vw.de/dat

Industry
Automotive & Mobility
Company Size
10,000+ employees
Headquarters
Wolfsburg, DE
Year Founded
Unknown
Website
volkswagen-group.com
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