Contact Center Agent – Arabic & English Speaker Location: Al Ain, UAE Employment: Full-Time We are seeking a customer-focused professional fluent in Arabic and English to deliver service across voice and digital channels. Key Responsibilities Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries. Book, amend, cancel, and follow up on appointments. Provide service information, resolve inquiries, and escalate issues. Maintain CRM records and protect confidentiality. Meet quality, attendance, productivity, handling time, and customer satisfaction targets. Requirements Fluency in spoken and written Arabic and English is mandatory. High school diploma; bachelor’s degree preferred. At least one year of customer service or contact center experience preferred. Strong communication, listening, typing, computer, and problem-solving skills. Ability to manage situations professionally and work under pressure. Healthcare or hospitality experience preferred; multichannel support experience advantageous. #Hiring #ContactCenter #CustomerService #ArabicSpeaking #AlAin #UAEJobs
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