Job Title: Contact Center Agent
What it Takes - To Bonus Points: What we can offer you:
As a Contact
Center Agent, you will be the first friendly person that greets clients on
the phone or online and assists them with their banking needs. This role offers a team environment and a
great insight into the world of banking, insurance, and wealth management to
build a foundation for a career in financial services.
What You’ll Do:
Day in the Life - Every
day you answer calls, chat requests and emails from our external and internal
customers to assist them with general account questions, debit cards, online
banking and fraud working within a fast-paced call center environment. You will
help clients by verifying account information, assisting with transactions, educating
them on German American products and services, as well as guide them when they
are not sure where to go next by engaging in friendly, meaningful
conversations.
thrive in this role you must maintain confidentiality, have the ability to
adapt to change, and listen closely to understand and identify opportunities to
better serve the customer, which will both build and strengthen long-lasting
relationships. We will teach you
everything else.
insurance, etc.
bereavement leave
stock purchase plan, loan discounts and more
computers and vacations to phones and retail shopping
bank services
This position
will be located at:
Operations Center
1311 West 12th Ave
Jasper, Indiana, 47546
United States
About Us:
German
American Bancorp and its family of financial services companies employ
talented, compassionate people throughout the organization, truly making German
American special. Delivering genuine, customized, personal service with a focus
on truly serving customers and communities well, our employees bring the Shield
of Excellence commitment to life with each and every interaction.
German American Bank serves Southern Indiana, Kentucky, and Ohio with banking, investments and wealth management services for business and retail customers. In 1910, German American was founded in a community rich in German-American heritage located in Ohio Valley region. The company’s headquarters remain in Jasper, Indiana. The German American team is dedicated to helping individuals, families and businesses achieve greater prosperity and quality of life by building lasting client relationships based on integrity, responsive service, innovation, and shared values. The company believes in supporting the communities it serves to help communities thrive, so its people can prosper.
