Job Description

Recruiting tomorrow’s Army today. Be the best to support the best!

Do you enjoy helping people, answering questions and making a real difference from day one? Join our team and play a vital role in supporting candidates on their journey to joining the British Army.

Job title:

Contact Advisor

This is a full-time, permanent role working 37.5 hours per week, based onsite at our Upavon, Wiltshire office Being office-based means you will benefit from hands-on support, in-person training, and the opportunity to build strong relationships with colleagues in a collaborative setting.

As part of your induction, you will attend a 1.5-day in-person induction at our offices in Bovington

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

What you’ll be doing

Answering inbound calls from individuals interested in joining the British Army
Responding to candidate enquiries via online webchat
Updating and maintaining accurate records on our internal systems
Providing clear information about the recruitment process and next steps
Escalating issues or queries when appropriate
Supporting colleagues and contributing to a positive team environment

What we’re looking for

Essential

Previous customer service experience, face-to-face or over the phone
Confidence using Microsoft Office and learning new systems
Ability to work well both independently and as part of a team
Strong listening skills with the ability to capture information accurately
Flexibility to work a shift pattern between 8.15am and 7.00pm
A patient, empathetic and professional approach

Desirable

Familiarity with army careers, would be an advantage

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we’re transforming the British Army’s recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information;

Recruitment Partnership Project | Capita

What’s in it for you?

Salary of £25,155
23 days’ holiday, rising to 27, plus the option to buy additional leave
A paid volunteering day each year for a charity or cause of your choice
Pension, life assurance, cycle to work scheme, and enhanced family leave
Flexible voluntary benefits covering wellbeing, retail, travel and technology
Access to employee network groups that champion inclusion and belonging
A large, friendly onsite team with excellent training and progression opportunities
Free secure onsite parking, plus canteen and shop facilities

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always🧑‍💻 Fearless innovation✅ Achieve together💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Location:

Upavon

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.

We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

Industry

IT & Software

Company Size

10,000+ employees

Headquarters

London, GB

Year Founded

1984

Website

capita.com

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