Job Description

COMMERCIAL LOAN ADMINISTRATIVE ASSISTANT

Kokomo, IN

$19-$24/hr depending on experience

About First Farmers Bank & Trust

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

The Consumer/Mortgage Loan Administrative Assistant provides comprehensive administrative and operational support to the Consumer and Mortgage Loan Production teams. This role is responsible for managing loan-related documentation, title and lien processing, escrow activities, reporting, and audit support while ensuring strict compliance with regulatory requirements and internal policies. By maintaining accuracy, organization, and timely follow-through, this position helps support efficient loan operations and First Farmers Bank & Trust’s commitment to exceptional service and strong community relationships.

DUTIES:

• Consumer Title Clerk
• Monitor all new titled vehicle loans to ensure that FFBT receives the title and our lien is perfected
• Contact branch staff about title issues
• Send letters to customers requesting the title to vehicle
• Call customer to follow up letter when needed
• DDI (Electronic lien and title vendor) Admin
• Process daily titles and ensure that they are on the title log
• Process title releases
• Process insurance claims
• Prepare extension agreements
• Send HELOC credit freeze letters
• Pull various reports to support consumer and mortgage
• Pull documentation for audits
• Ability to take Consumer & HELOC applications
• Process paid notes and help with consumer and HELOC audits
• Escrow reviews
• Pull and organize reports for board presentations
• Prepare Escrow Analysis for changes
• Submit Freddie & FHLBI audits
• Prepare mortgage recast, modification, & recast documents
• All other job duties as assigned

Requirements

Minimum Qualifications

• High school diploma
• Basic knowledge of Microsoft Office Applications

Preferred Qualifications

• Associates or Bachelors degree in business, finance, or a related field
• 1+ year of experience in consumer and mortgage lending
• Proficient in Microsoft Office Applications

Skills

• Effective written and verbal communication skills
• Strong ability to problem solve
• Strong attention to detail

Work Environment

• Primarily office or branch-based environment with standard business hours. Occasional travel to other branch locations or community events may be required
• Daily extended use of banking software, secure digital platforms, and standard office equipment
• Repetitive hand and arm movements
• Ability to sit or stand for extended periods of time
• Ability to lift up to 25 pounds as needed

Benefits Overview:

At First Farmers Bank & Trust, we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

Health & Wellness

• Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
• Vision Coverage
• Dental Coverage
• Prescription Plan
• Wellness Incentive – earn up to $25 per pay period toward premium reduction

Financial Security

• Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
• Short & Long-Term Disability Insurance – 100% employer-paid
• 401(k) Plan
• Profit Sharing Stock Option
• Health Savings Account (HSA) contributions for HDHP participants

Paid Time Off

• Vacation time
• Sick Time
• Personal Day
• 11 Paid Holidays
• Paid Bereavement

Additional Benefits

• Paid time to volunteer (when representing FFBT and supervisor approved)
• Voluntary Donated PTO Program
• Employee Assistance Program
• Travel Assistance Program
• Educational Assistance Program
• Corporate Discounts
• Employee Referral Program
• Stock Purchase Loan Option
• Retirement Plan Counseling
• Wellness Program
• Gym Reimbursement
• Employee Quarterly Recognition Program
• AFLAC supplemental benefits
• Cincinnati Life supplemental coverage
• Family Medical Leave
• Paid Bereavement Leave
• Maternity Leave Policy