•Excellent written and verbal communication skills in English.
•Customer-focused mindset with the ability to communicate technical information to non-technical stakeholders.
•Ability to follow established processes while adapting to changing priorities and market requirements.
•Hands-on experience in the SMS industry, including Sender ID registration, omnichannel and two-way messaging, with a strong understanding of messaging compliance and market-specific regulatory requirements, is a plus.
•Knowledge of mobile network operators (MNOs), aggregators, and SMS routing.
•Familiarity with Telesign products.
•Experience working with SLAs and managing operational requests within defined timelines.
•Ability to research, collect, organize, and interpret legal and regulatory information.
•Ability to write accurate, detailed, and informative documentation for internal and external audiences.
Proximus Group is a provider of future-proof connectivity, IT and digital services, headquartered in Brussels. The Group is actively engaged in building a connected world that people trust, so society blooms.
The Domestic segment is focused on providing state-of-the art telecommunications and IT services in the Benelux. In Belgium, core products and services are offered under the Proximus, Mobile Vikings and Scarlet brands for the residential market and Proximus NXT for the Enterprise market. The Group is also active in the Netherlands and in Luxembourg (Tango and Proximus NXT).
Proximus Global overarches the international activities of the Group, gathering the strengths of BICS, Telesign and Route Mobile. Encompassing the entire value chain from P2P Voice & Messaging and Mobility services to CPaaS and Digital Identity, Proximus Global is in a unique position to become a global digital communications leader.
The Group has the ambition to build the #1 gigabit network for Belgium and plays a central role in creating inspiring digital ecosystems, while fostering an engaging culture and empowering ways of working. Building upon these strengths, Proximus aims to contribute to an inclusive and sustainable digital society, delight customers with an unrivalled experience and achieve profitable growth both locally and internationally to deliver long-term value for stakeholders.
With 13,131 employees, imbued with Proximus' Think Possible mindset and all engaged to offer a superior customer experience, the Group realized an underlying Group revenue of EUR 6,430 million end-2024.
