Terac

Consumer Support Professionals: Questionnaire on Administrative Workarounds

Terac  •  United States (Onsite)  •  4 hours ago
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Job Description

What We're Researching

We're running a paid study on the everyday administrative hurdles that consumers encounter. We want to understand the common problems people face, how they attempt to resolve them, and the hidden costs involved in these workarounds. Your insights will help identify areas where new software or services could alleviate these burdens.

How It Works

You will complete an independent, eight-question written survey. The questionnaire asks you to describe a recent, anonymous example of a consumer problem you observed. You will provide estimates on the frequency of the issue, associated costs, and potential limits for new software solutions. The entire task is conducted asynchronously through our secure online platform.

Who This Is For

We are looking for adults with recent, direct experience helping consumers navigate administrative tasks. We welcome customer support professionals, social workers, administrative assistants, and dedicated volunteers. Candidates should be comfortable distinguishing observed facts from estimates and providing constructive feedback on potential software solutions.

What You'll Do

  • Complete an eight-question written survey about consumer administrative problems.
  • Describe a recent, anonymous example of a recurring issue you have observed.
  • Estimate the time, financial cost, and frequency of current workarounds.
  • Identify professional, legal, or privacy limits that a new software tool would need to respect.

Who Should Apply

  • Recent professional or volunteer experience assisting consumers with administrative tasks.
  • Ability to clearly distinguish between observed facts and estimates.
  • Comfortable providing detailed written responses independently.
  • Commitment to maintaining consumer privacy by omitting identifying details.

Compensation

$11 one-time

Ready to participate?

Start your paid interview now

About Terac

Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.

Learn more at terac.com or on YouTube at @jointerac.

Terac

About Terac

Terac is building the infrastructure layer that connects AI systems with on-demand human expertise.

We believe the future of work is shifting: instead of humans using AI to do most tasks, AI will increasingly do most work with the help of humans. In that world, companies won’t need traditional employees - but they will still need people. Terac powers that future by making high-quality human labor accessible through a single API.

Today, Terac operates as an expert network for frontier research. We handle sourcing, verification, screening, and payouts so partners can instantly access specialized talent for research, evaluation, and data generation. Our platform enables companies to tap into niche expertise on demand while focusing on building their core products.

Backed by $9M from Emergence, SignalFire, Audacious, and Z Fellows, we’re scaling from research tooling into a broader marketplace for the human data economy - building systems for expert matching, pricing, routing, and trust that will define how AI and humans collaborate at scale.

Industry
Biotech & Life Sciences
Company Size
51-200 employees
Headquarters
San Francisco, California
Year Founded
2025
Website
terac.com
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