We're running a paid study on the friction points consumers experience during recurring workflows. Understanding these common roadblocks helps us identify areas where targeted support or small, useful offers could make a significant difference. Your observations from the front lines will provide essential real-world context on how people actually navigate these challenges.
You will complete a detailed asynchronous questionnaire focusing on a specific consumer workflow you frequently assist with. Throughout the survey, you will describe recurring problems you have observed and the typical workarounds people employ to bypass them. We will ask you to estimate the frequency of these issues and note any observed payments related to the task. Please draw clearly on direct observations rather than theoretical estimates, ensuring no sensitive or identifying customer data is shared.
We welcome customer support specialists, client success managers, and anyone whose primary role involves directly helping consumers navigate recurring tasks. The ideal participant has a sharp eye for recurring user friction and can clearly articulate the gap between a planned workflow and actual user behavior. If you spend your days guiding people through routine processes, you are a great fit for this study.
$6 one-time
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Learn more at terac.com or on YouTube at @jointerac.
Terac is building the infrastructure layer that connects AI systems with on-demand human expertise.
We believe the future of work is shifting: instead of humans using AI to do most tasks, AI will increasingly do most work with the help of humans. In that world, companies won’t need traditional employees - but they will still need people. Terac powers that future by making high-quality human labor accessible through a single API.
Today, Terac operates as an expert network for frontier research. We handle sourcing, verification, screening, and payouts so partners can instantly access specialized talent for research, evaluation, and data generation. Our platform enables companies to tap into niche expertise on demand while focusing on building their core products.
Backed by $9M from Emergence, SignalFire, Audacious, and Z Fellows, we’re scaling from research tooling into a broader marketplace for the human data economy - building systems for expert matching, pricing, routing, and trust that will define how AI and humans collaborate at scale.
